​

Filtering and Troubleshooting

Learn how to troubleshoot email delivery issues and locate specific messages in your activity logs.

---

​

Filtering Logs

In the Activity Logs view, combine multiple filters to isolate messages:

• Recipient: Search by full email or domain (e.g. *@gmail.com).
• Status: Filter by Delivered, Bounced, Complained, or Failed.
• Date Range: Today, Last 7 Days, Last 30 Days, or a Custom Date Range.
• Tag: Filter by metadata tags passed during the API send request.

---

​

Troubleshooting Common Issues

​

Issue: “Email marked as delivered, but user cannot find it”

1. Check Spam / Junk folder: Even with verified DKIM and SPF, aggressive recipient filters or new domain age may route emails to Junk.
2. Gmail Tabs: Check the “Promotions” or “Updates” tab in Gmail.
3. Corporate Firewalls: Security software like Mimecast or Proofpoint may quarantine inbound emails pending admin approval.

​

Issue: “Domain Mismatch (403)”

Ensure the from address in your API request matches a domain with status Verified in your Mailofly dashboard.